Refund and Returns Policy – ORYVEXAES

1. General Return Policy

We offer a 30-day return policy from the date of purchase. If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To be eligible for a return:

The item must be unused
The item must be in its original condition
The item must be returned in its original packaging

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Open-box items
Clearance or final sale items
Personalized or customized products
Bundled products sold at a discounted rate (unless the full bundle is returned)
Products marked as “Non-Returnable” on the product page

3. Return Shipping Costs

Customers are responsible for return shipping costs.

Original shipping fees and service charges are non-refundable.
Return shipping costs will be deducted from your refund.
If an order is refused at delivery, return shipping charges will be deducted from the refund.

Return shipping costs may vary depending on location, package size, and shipping method.

4. Refund Process

Once your return is received and inspected, we will notify you via email.

If approved:

Your refund will be issued to the original payment method
Processing time may vary depending on your bank or credit card provider

If rejected, we will notify you with the reason.

5. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card provider
Contact your bank

Processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

info@ORYVEXAES.com

6. Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please contact us at:

info@ORYVEXAES.com

7. Return Instructions

Before sending back any item, please contact our customer service team to receive the return address.

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We are not responsible for returns that are lost in transit.

8. Need Assistance?

For any questions related to returns or refunds, please contact:

info@ORYVEXAES.com